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What Makes Silicon Valley Tick? Tapan Munroe, PhD What makes Silicon Valley such a resilient, powerful economic region? An ecology of innovation, where research universities, entrepreneurs, investors, a talented workforce, social and professional networks, a vibrant business environment, and the quality of life in the region help transform ideas into new products and services. Well-known economist, educator, speaker and columnist Tapan Munroe shows CEOs, corporate and urban planners, academics, investors, and government and business leaders how the Valley’s “innovation ecosystem” can help them face today’s challenges. Using his ecological model, Munroe examines these seven critical success factors that have been driving Silicon Valley’s growth and sustaining it through boom and bust cycles for more than 100 years. Munroe’s lucid style and sound analyses will inspire action for leaders in their own ecologies of innovation. Clearly, innovation is the best, and perhaps the only way for us to sustain our prosperity. Order now! - More about this book - What people say - Tell a friend Let Your Music Soar Corky Siegel and Peter Krammer Musicians often focus too much on getting the notes right, making performance a test rather than a joy. They have no idea how expressive their music can be, or how much more fun they have when it is. This passionate, witty, encouraging book, filled with clever exercises, 10 scores, an audio-CD and 40 humorous color cartoons, shows musicians of all ages and skill levels making all kinds of music how dynamics bring music to life. The “Incredible One-Minute Exercise” works every time – people can’t believe the immediate improvement in their performance. Used by Orff-Suzuki educators, public schools, symphonies and many others worldwide. Order now! - More about this book - What people say - Tell a friend Get-Real Selling Keith Hawk and Michael Boland This book is truly like a sales coach: it’s based on broad experience, with a clear point of view and philosophy that set it apart – it’s practical and asks a lot of you. The short chapters focus on mindset and values, but you also get practical tips that come from deep experience in the real world. And the unique Not Real chapters make you question yourself and confront unprofessional sales practices that are often ignored or minimized. Order now! - More about this book - What people say - Tell a friend Win-Win Selling Wilson Learning Library More than a million people in companies all around the world have adopted Wilson Learning’s Counselor approach to selling. That’s because it’s so powerful and feels so good, for both you and your customer. Experts in the approach share key concepts, techniques, and practical field applications based on nearly 40 years of experience. Learn to adopt the Counselor mindset and gain the skills that make selling a fulfilling job and create a sustainable advantage for your company. Your customer sees you as a valued advisor, as together you form solutions for the customer’s real problems. Models, cases, techniques, tips and tools make it a valuable book for beginning and experienced salespeople. Order now! - More about this book - What people say - Tell a friend Vendre gagnant gagnant Wilson Learning Library En raison de la compétition féroce et de la mauvaise conjoncture économique, il est plus difficile que jamais de vendre. Toutefois, avec la démarche proposée dans cet ouvrage, les vendeurs peuvent former avec leurs clients un partenariat gagnant. Tout au long du processus confiance-découverte-argumentation-satisfaction, le vendeur établit un climat de confiance et devient un précieux conseiller, capable d’aider le client à résoudre ses problèmes commerciaux et à atteindre ses objectifs. Une démarche facile à adopter grâce au texte enrichi d’histoires de cas, de modèles conceptuels et d’un chapitre de mises en application. Plus de 1 000 000 personnes ont suivi le cours de vente conseil; ils trouveront dans ce livre une mise à jour utile. Quant aux néophytes, ce livre sera pour eux une véritable découverte. Order now! - More about this book - What people say - Tell a friend The Social Styles Handbook Wilson Learning Library Backed by a database of more than 2 million people, Wilson Learning's Social Styles concepts are powerful, life-changing communication tools. The ways people prefer to influence others and how they feel about showing emotion identify them as Analyticals, Expressives, Drivers or Amiables. One naturally feels comfortable acting within one's own style. But to relate well with others, people must consciously adjust their styles to the styles of those around them. Learn your style and how to read other people's styles. Then learn how to adapt -- be Versatile -- and also how to handle unproductive tension. A book for people of all ages, with millions practicing its skills daily. Order now! - More about this book - What people say - Tell a friend Versatile Selling Wilson Learning Library Learn the powerful, yet simple skill of Versatility -- the essential ability to read and adapt to the natural behavior of your customers. Versatility makes customers feel comfortable and ready to buy, so sales increase measurably. It's been used by more than a million people around the world. Learn your Social Style, how to read your customer's Social Style, and how to handle conflict productively. Works with any sales process. Order now! - More about this book - What people say - Tell a friend S’adapter pour mieux vendre Wilson Learning Library Chacun a sa façon particulière de communiquer : on peut être Réfléchi, Exigeant, Expansif ou Coopérant. C’est, bien sûr, en restant fidèle à votre style personnel que vous êtes le plus à l’aise, mais vous pouvez aussi apprendre à vous rapprocher du style de l’autre pour le mettre à l’aise à son tour. C’est cela, l’Adaptabilité. Ce livre vous fera découvrir votre style personnel et vous aidera à reconnaître celui de vos interlocuteurs, ce qui vous donnera la souplesse nécessaire pour transformer l’acte d’achat en une expérience agréable. Si, par exemple, vous êtes Expansif face à un acheteur de type Exigeant, vous mettrez l’accent sur les résultats visés et vous présenterez les différentes options et probabilités. Si vous êtes Réfléchi et votre client Coopérant, vous laisserez de côté votre souci du concret et l’évaluation des risques pour tisser des liens de partenariat durable, tout en multipliant assurances et garanties. Cette démarche porte ses fruits dans le cadre de différents processus de vente, mais jamais autant qu’avec la méthode détaillée dans Vendre gagnant-gagnant. Order now! - More about this book - What people say - Tell a friend Service Excellence @ Novell Nova Vista Publishing's Best Practices Editors This quick-reading story shows how Novell, Inc. made a remarkably successful corporate change. Customer support, sometimes viewed elsewhere as a cost center with high employee turnover and burnout, was the focus of this transformation. Novell decided to provide more value, make support personalized, and customize it to its customers' needs. But that required a complete overhaul of the way support was structured and delivered. The offering had to shift. The people skills of its managers and customer support engineers had to rise to match the level of their technical expertise. Management, measurement, processes - everything had to change. Working with a comprehensive view of the problem, Novell's executves, managers and employees succeeded in changing the customer support model. Their first-hand account of this remarkable success makes intriuging, rewarding reading for anyone involved in customer support or corporate change. Order now! - More about this book - What people say - Tell a friend Time Out for Leaders Donald Luce and Brian McDermott Leaders around the world recognize that daily reflection is absolutely necessary for defining values, establishing direction and pursuing vision. Donald Luce and Brian McDermott, two of the world’s leading international consultants in leadership, help leaders to take ten minutes a day to focus on the principles they live by and help those around them develop and prosper. In Time Out for Leaders, there's an entry for each day of the year with a provocative quotation, a pithy insight on leadership, and an affirmation for daily action. This new, revised edition is designed so even the busiest executive can take a few moments for fruitful reflection and renewal each day. As Rosabeth Moss Kanter remarked, “It is lonely at the top. Leaders can benefit from a daily dose of courage and values in Time Out for Leaders and then approach their demanding tasks with renewed energy." Order now! - More about this book - What people say - Tell a friend Leading Innovation Brian McDermott and Gerry Sexton Management experts agree that one of the most critical challenges in business today is to find new ways to create growth. The best answer lies in the untapped talent, creativity and passion of people in the organization. But there are very few books that tell leaders HOW to do it. This one does -- with proven models, tools, exercises and stories, presented in a fresh, irreverent, memorable style. Order now! - More about this book - What people say - Tell a friend Grown-Up Leadership Leigh Bailey and Maureen Bailey Having helped thousands of leaders outgrow fears and limitations, Leigh and Maureen Bailey now share their proven, holistic approach. They teach you how to know and accept yourself authentically and thus escape the biases and blind spots that prevent you from being an exceptional, grown-up leader. Only then can you coach your key players to leverage their gifts and lead teams toward high performance. Exercises, profiles, tools, and models help leaders grow up fast. Sandra Krebs Hirsh (author of Lifetypes, Work It Out, and Soultypes) remarks, "This book is filled with ideas that challenge your thinking and that you can use immediately. I predict that Grown-Up Leadership will be an integral part of your leadership library." Order now! - More about this book - What people say - Tell a friend Grown-Up Leadership Workbook Leigh Bailey This workbook helps you outgrow beliefs and behaviors that limit your success as a leader. Through a series of targeted exercises, guided reflections, self-assessments and interactions with others, you will accelerate your growth in leadership. It's a proven, holistic approach that thousands of leaders credit with making major impacts on their work and personal lives. You'll gain maturity, versatility and a heightened ability to coach and work productively with both individuals and teams as you increase your self-awareness and address biases and blind spots. The workbook is designed as a free-standing coaching tool that leaders can use to become a truly grown-up leader. Order now! - More about this book - What people say - Tell a friend Taking Charge of Your Career Workbook Leigh Bailey You carry at least 70% of the responsibility for making your career satisfying and successful. So take charge! This workbook has been used by thousands to make their current jobs more satisfying and to set and achieve future job or career goals. It's based on the wisdom that you need to know your work self - your talents, skills, experience and values - in order to explore and define what work will satisfy you best. You'll find powerful, practical worksheets; reflection exercises; tips from seasoned career coaches and consultants; resources, and a bibliography. It's full of proven advice and encouragement that have already helped workshop participants reshape their work lives. Use it on your own or with your career coach to make positive changes for your future. Order now! - More about this book - What people say - Tell a friend Time Out for Salespeople Nova Vista Publishing's Best Practices Editors The second in a series of books designed to give inspiration, refreshment and challenge to anyone involved in sales. A reading for each weekday, beginning with a provocative quote, then a reflection, and finally an action statement for the day. Beautifully designed for maximum gift appeal with a marker ribbon and high quality paper and binding, it's sure to please the salespeople you know - and make a great reward for yourself if you are one too. Order now! - More about this book - What people say - Tell a friend I Just Love My Job! Quarto Consulting Library You have the right to expect work to be satisfying. This book will help you get what you want. If you match your strongest drives with your job, you're fulfilled and you perform better. But to match your drives you need to know what they are. Profile yourself, then find out what kinds of activity fulfill you. Learn how to influence others to make changes to get what you deserve. Order now! - More about this book - What people say - Tell a friend Return of the Wolf, Third Edition Steve Grooms and Michael H. Francis This best-selling, award-winning classic about the most misunderstood animal on earth is completely updated, redesigned, and features 70 stunning new color photos and 10 maps. It’s authoritative and balanced, but reads like a novel – a perfect introduction to wolves and wolf management. A new section on Canada’s wolves and comprehensive updates on six raging wolf controversies, including plans to remove protection for some wolves, make it even better than before. It's considered the best single book on both wolf biology and politics. Order now! - More about this book - What people say - Tell a friend The Whitetail Fieldbook Michael H. Francis This brilliant photo essay about one of the most popular animals in North America gives deer lovers a priceless library of more than 170 gorgeous color photos and a wealth of information about whitetails. It is both authoritative and visually stunning. Photographed all over North America, it reveals the seasonal life of deer, habitat, the rut, social behavior, challenges for survival, and antlers. A treasure for all who love whitetails. Order now! - More about this book - What people say - Tell a friend